Tuesday, June 24, 2008
Lord Bassam of Brighton, the House of Lord Spokesperson on transport, will deliver the Key Note speech to launches DPTAC's Disability Equality and Awareness Training Framework for Transport Staffs on 25th June to delegates from the transport industry and disability organizations.
The training framework is a free resource & has been designed for use across all modes of transport.
Despite improvements to the accessibility of transport infrastructure, disabled travelers continue to face daily obstacles. A key element is poor or inadequate disability awareness trainings and transport staffs are often unable to give disabled travelers the support they would like to provide.
DPTAC's commissioned the Centre for Employment & Disadvantage Studies to carry out research with disabled people and the transport industry in order to identify the key issues to address in disability equality awareness training.
Carol Thomas, Chair of DPTAC's Education and Training Working Group says "We have developed training frameworks that will help identify the needs of disabled passengers and the training staffs require assisting them properly. In essence, it focuses on good customers care for disabled people. Just as improving accessibility for disabled peoples improve accessibility for all; our frameworks should help transport providers deliver a better services to all passengers."